GROW Your Food & Drink Business with Impact Training
Design a business that gives YOU the life you want to live with
Food & Drink Business Expert Mark Turnbull
Impact works to educate, motivate and inspire independent retailers!
Impact Retail Training works to educate, motivate and inspire Food & Drink Entrepreneurs just like you, taking you on the journey from a Wannabe to Professional Business Person.
In this video, Mark Turnbull discusses the Business Success Pyramid and how Impact Training can help grow your business!
Get FREE Weekly Nuggets to help build Your Food & Drink Business by subscribing to
our 'Nugget of the Week':
Take Your Food & Drink Business to the Next Level with Impact's Range of Membership and Mentor Programs today...
The Impact Retail Success Club
The Impact Retail Success Club is a monthly group for growth-minded independent business owners who want to keep learning, stay motivated, and improve the quality of their thinking as they run their business.
It’s designed for owners who are serious about developing professionally and value being part of the right conversations, rather than trying to figure everything out on their own.
Members take part in regular online group sessions and have access to the Impact members’ area, which includes training videos, expert interviews, and a practical resource library to support ongoing development.
Entry to the Success Club is by application and invitation.
Membership is £50 + VAT per month.
The Impact Retail Mastermind Group
The Impact Retail Mastermind is a small, in-person Mastermind for established independent retail business owners who want clearer thinking, better decisions, and sustainable growth.
Hosted at Turnbull’s Food Hall, the group meets every other month from January to December, bringing together a maximum of five owners for full-day, peer-level conversations focused on what really drives long-term success — clarity, profitable growth, positioning, leadership, and accountability.
This is not coaching or training.
It’s a deliberate space to step out of the business and work on the business, alongside other serious operators.
The Mastermind runs on an ongoing basis, with an investment of £600 per month. Places are limited and offered selectively to ensure the quality of the room.
If you’d like to learn more about the Impact Retail Mastermind - and whether it might be right for you - click below to view full details.
Business Growth Days
Business Growth Days are deliberately small, in-person strategic thinking days for independent business owners who understand that they are a critical part of their business’s brand and commercial success.
This is not a workshop or a sales training course. It’s a facilitated day designed to help you step back, think clearly about your role as the face of your business, and make better decisions about how your brand shows up — through you and through your team.
You’ll work on your business alongside a small group of like-minded owners, exploring how leadership, visibility, and simple sales behaviours shape customer experience and results.
The first Business Growth Day takes place on Tuesday 10th March, starting at 8.00am, hosted at the Turnbull's Foodhall in Alnwick, Northumberland.
Places are strictly limited to protect depth, focus, and quality conversation.
Speaking Event?
Why not hire 'Food & Drink Business Expert'
Mark Turnbull?
If you're looking for a Speaker for an audience of Food & Drink Entrepreneurs, then look no further than Mark who, with over 35 years of food & drink retail business experience, will entertain your audience with a number of presentations, that will both resonate and deliver long term-benefits.
Words Matter More Than You Think
This won’t be a long one, I know how busy you’ll be.
As Christmas approaches, I want to leave you with a simple reminder rather than a task.
The words used behind your counter matter.
Not in a scripted, salesy way - but in the everyday tone your team uses when things are busy, pressure is high, and energy is stretched.
Phrases like:
“Sorry about the wait”
“That’s all we’ve got left”
“It’s been manic today”
They’re understandable.
But they also quietly shape how customers experience your shop.
Often, it’s not what we say, it’s how we say it.
Don’t try to fix it today.
Just notice it.
Because awareness is always the first step to improvement.
And as the year comes to a close, remember this too:
How your team speaks to customers is often a reflection of how supported they feel themselves.
So, if nothing else, thank them.
They’ve earned it.
Have a brilliant Christmas,
Mark
