GROW Your Food & Drink Business with Impact Training
Design a business that gives YOU the life you want to live with
Food & Drink Business Expert Mark Turnbull
Impact works to educate, motivate and inspire independent retailers!
Impact Retail Training works to educate, motivate and inspire Food & Drink Entrepreneurs just like you, taking you on the journey from a Wannabe to Professional Business Person.
In this video, Mark Turnbull discusses the Business Success Pyramid and how Impact Training can help grow your business!
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The Impact Small Business Success Club
If you're looking to make the transition from Business 'Wannabe' to Professional Business Person, then the Impact Small Business Success Club is the perfect place to begin your journey. Join a small group of like minded business owners in weekly cohort calls and benefit from the members area of the Impact website.
It's packed with Training Videos to help grow your business, Industry Expert Interviews and the Impact Business Resource Vault, that's packed full of tools to help you grow your business.
Entry to the program is by application and invitation only. Priced at £75.00 per month.
The Six Week Kick Start Coaching Program
The Six Week Kick Start Coaching program is a One to One mentoring program and is ideal for existing business owners who are looking to grow their businesses. Working with retail expert Mark Turnbull, this program is the ideal place to begin putting the right things in the right place to get the right results. The program runs over a 6-12 week period and prices start from £1800.00.
If you'd like to learn more about one to one mentoring, make sure you join Mark for an informal chat on Zoom - just click on the button below to book your call...
In-house Consultancy
If you're serious about growing your business and would like some expert help in-house, why not book an in-person consultancy, where food & drink business expert Mark Turnbull visits your business and gives you one on one consultancy 'on the floor'. Prices start from £500.00 per day plus travel expenses.
To discover more about in-store consultancy, click the button below and book a Zoom call with Mark...
Speaking Event?
Why not hire 'Food & Drink Business Expert'
Mark Turnbull?
If you're looking for a Speaker for an audience of Food & Drink Entrepreneurs, then look no further than Mark who, with over 35 years of food & drink retail business experience, will entertain your audience with a number of presentations, that will both resonate and deliver long term-benefits.
From Near-Disaster to Triumph - The Power of Resilience in Business
Earlier this week I received an unusual message from a coaching client.
It didn’t make sense.
I replied to make sure they were okay, and it turned out they’d made a significant error with a customer order.
I’m sure you’ve been there, that moment when you realise something has gone wrong with a customer, and you think ‘Oh S#1t!’.
I decided to check in with him on the phone.
Turns out that Jack had made a real blunder.
I mean, I’ve made some howlers over the years, but let me tell you, I’ve never faced one to the extent of this.
To give the story some context, this was a significant, five-figure mistake.
Jack had immediately slipped into the ‘gap’.
He was angry.
He was angry with his team that had made the error.
He was angry that he’d allowed this to happen.
And angry with himself for not having processes in place to prevent it.
Being in business is often a lonely place to be, the buck always stops with you.
Being a mentor and coach often means I have to be there for my clients, almost like a sparring partner.
The process of talking to someone else, when you’re in a difficult situation, can really help you think straight.
Jack was right to be thinking about the processes for the future, but at that moment, it wasn’t going to solve the immediate challenge he faced.
During our call, it turned out that Jack had a small window to potentially rectify the situation.
A lot of work to be done in a day with no guarantee of success.
I urged him to do whatever it takes to at least attempt to fix the mistake.
In my retail business, I’ve always said that it’s not the mistakes you make that matter, but how you correct them that counts.
I’ve had dozens of situations where I’ve taken my business from villain to hero in minutes, and I’m sure you have too.
It often requires grit, determination, resilience and an overall ‘can-do’ positive attitude to succeed.
Jack seized his opportunity and, unbelievably, pulled it off.
He took a near disaster and turned it around - an amazing effort demonstrating resilience and determination at its best.
Now he can think about the future processes to prevent this from happening again.
WWMCW stands for What Would My Customer Want?
Quite often we must remind ourselves of this and do whatever it takes.
That’s what leads to success.
Have a great week,
Mark
